Cancellation & Refund

Cancellation Policy:

We take responsibility for what we sell. At Imoogi Fashions Pvt. Ltd., we prioritize the quality of our products and customer satisfaction, which is why we have a liberal cancellation policy.

• Cancellations are accepted only if the request is made within 4 hours of placing an order.
• Cancellations will not be entertained if the order is already in the process of shipping.

 

Refund Policy:

We are committed to providing complete satisfaction to our customers. We strive to enhance your shopping experience by offering the best quality products. We are always willing to go the extra mile for our customers.

• If you are unsatisfied with the product received, please contact our Customer Care team at 1800 123 5001 (10 AM to 7 PM IST on weekdays) or email us at info@femmora.com, and we will respond as soon as possible.
• For hygiene reasons, we do not accept returns on innerwear.
• Returns on outerwear are accepted if the following criteria are met:
• The product(s) must be purchased from www.femmora.com and not from any other retailer, online or offline.
• The return request should be raised within 7 days from the date of delivery.
• The product(s) should be unused (except for a fit trial) and unwashed.
• There should be no stains, marks, stitches, or holes in the product(s) caused by the consumer.
• All tags and original packaging must remain intact and be sent along with the product(s).
• The original invoice must be returned with the product(s).
• The product(s) should reach us in sellable condition.

Feel free to reach out to us for any assistance.