Refund & Cancellation Policy

Femmora strives to enhance the shopping experience of our customers, while providing the best quality products.

However, if any of our products do not meet your expectation, you can seek our intervention for initiating a refund under below mentioned policies.
Need help with a return or refund?

In case you are dissatisfied with the product received, we request you to contact our Customer Care team at 1800 123 5001 (10 AM to 7 PM IST on weekdays) or email us at customercare@femmora.co.in. We shall revert to you at the earliest.

Important General Rules

Hygiene Notice: Non-Returnable Products

To maintain rigorous hygiene of our products, we do not accept returns on Innerwear (Camisole, Crop Top, Panty, Underskirt & Shapewear) or any other product falling under the innerwear category.

Unboxing Video Required for Complaints

In the event that you receive a damaged item or have a complaint, kindly record an unboxing video to facilitate a smooth return process. To claim any returns or report missing products, uncut video footage of the unboxing process is required.

  • Any manufacturing defects must be communicated within 2 days of delivery. No cancellation/refunds will be entertained if requested after 2 days from the date of delivery.
  • Products mentioned with assorted colors in description shall be delivered as per assorted basis. No product return or refund request on the basis of variation of colors shall be entertained under assorted color product category.
  • Refund will be provided to the original purchaser only. The refund amount request must be initiated within a period of 7 days. Post that no refunds will be accepted.
  • Refund will be made by the same method as payment received for the order.
  • Refunds are typically processed within 15 days and a maximum of 30 days from the date of initiation. This timeframe ensures a timely resolution while allowing us to thoroughly verify, review, and validate all necessary steps.

Outerwear Returns Eligibility

We do accept returns on outerwear products subject to the following criteria:

Purchased only from femmora.com (not from other retailers online/offline).
Return request raised within 7 days from delivery date, for manufacturing defects only.
Product must be unused (other than fit trial) and unwashed.
No stains, marks, stitches, or holes in the product caused by the consumer.
All tags and original packaging must remain intact and sent back with the product.
Original Invoice must be returned with the product(s).
Product must reach us in sellable condition.

Cancellation Policy

We are responsible for what we sell.

Femmora believes in the quality of its products and in customer satisfaction to the possible extent, and has therefore a liberal cancellation policy. Under this policy, cancellation will be considered only if the request is made within 4 hours of placing an order. However, the cancellation order will not be entertained if the order has been initiated for the process of shipping.