Call 1800 123 5001 (10 AM to 7 PM IST, Monday-Friday) or email customercare@femmora.com. You can also use the Contact Us page at femmora.com/pages/contact.

Browse a category, select a product, choose size and quantity, add to cart, and proceed to checkout. Pay online or via other available payment options.

You can browse without an account, but you must sign in or create a free account to complete checkout and track your order.

You'll get a notification via email/SMS once dispatched. Track it via the Order Tracking page (ekartlogistics.in/track-order).

Yes, but only within 4 hours of placing the order, and only if the order has not yet been processed for shipping. Requests made after this window, or after shipping has begun, will not be entertained.

A refused delivery on an already-shipped order is treated as a standard return, and round-trip shipping costs plus a restocking fee are deducted from your refund.

Refer to the size chart on each product page, which maps body measurements (bust, waist, hip) to Femmora's size labels (S, M, L, XL, etc.).

Yes, fit can vary slightly by category and fabric. Check the specific size chart on each product page before ordering.

Free delivery on orders above Rs. 500. Orders below Rs. 500 incur a nominal shipping charge of Rs. 60.

Orders are dispatched within 72 working hours of confirmation. Delivery takes 4-5 working days depending on location, or a minimum of 10 days for locations outside the regular courier network.

You'll receive an email/SMS notification with tracking details once dispatched.

Record an uncut, unedited video of the unboxing process immediately upon delivery. This is required to claim any return or report a missing/damaged product.

No. To maintain hygiene, Femmora does not accept returns on any innerwear category product, including Camisole, Crop Top, Panty, Underskirt, and Shapewear.

Yes, outer wear can be returned only for a manufacturing defect, subject to conditions: purchased from femmora.com only; return request raised within 7 days of delivery; product unused (other than fit trial) and unwashed; no stains, marks, stitches, or holes caused by the consumer; all tags and original packaging intact; original invoice included; and the product must reach Femmora in sellable condition.

Manufacturing defects must be reported within 2 days of delivery. Requests made after 2 days from the date of delivery will not be entertained.

No. Assorted-color products are delivered on an assorted basis; returns or refund requests based on color variation are not accepted for this category.

Only the original purchaser of the order can request a refund.

Contact Customer Care at 1800 123 5001 (10 AM-7 PM IST, weekdays) or email customercare@femmora.com, quoting your order details.

The refund request must be initiated within 7 days of delivery. Requests made after 7 days will not be accepted.

Refunds are made using the same method used for the original payment.

Refunds are typically processed within 15 days, and a maximum of 30 days, from the date of initiation, to allow time for verification and validation.

No return or refund applies if goods are destroyed, damaged, or tampered with in transit, or if the packaging itself is distorted — record an unboxing video immediately to support any valid claim.

100% secure checkout supporting standard online options such as cards, UPI, net banking, and wallets, as available at checkout.

Yes, all transactions are processed through a secure, encrypted payment gateway.

Inner (Camisole, Panty, Underskirt, Shapewear); Top (Shirts, T-Shirts, Polo T-Shirts); Bottom (Pants, Leggings, Palazzo, Track Pants, Joggers, Bermuda, Shorts, Pyjama, Cargo Pants, Skort); Lounge (Night Suit, Nighty, Co-Ord Set, Airport Look); Winter (Topwear, Bottomwear, Sweatshirt, Hoodies, Winter Joggers, Winter Shorts); Dresses (Maxi, T-Shirt Dress, Jumpsuit, A-Line); Accessories (Socks).

Stock availability varies; check the product page or contact customer support for restock updates.

Check the Sale section on the website for current offers and discounted collections.

Go to the My Account page and use 'Forgot Password' to reset it via your registered email.

Personal details (name, email, address, phone, payment info), account login details, purchase history, and browsing information such as IP address and pages visited.

To process orders, provide customer support, personalize your shopping experience, send opted-in marketing communications, and improve the website and services.

Only with service providers who help fulfil orders, process payments, or assist marketing, or where legally required, or as part of a business transfer such as a merger or acquisition.

Yes, use the unsubscribe link in any marketing email, or contact Femmora directly to opt out.

Femmora uses appropriate technical and organizational safeguards to protect your data, though no online transmission can be guaranteed 100% secure.